Client Requirements for Optimal Laser Performance:

Lasers perform best in dark venues with adequate atmosphere provided by fog machines and hazers. To ensure the best results, clients must provide or assist with the following:

On-Site Time for Laser Technicians:

Laser technicians are permitted to be on-site for a maximum of 10 hours at a time. For multi-day shows, technicians must have a minimum of 8 hours off between shifts. Any exceptions to this schedule must be approved in advance, and additional day rates will be invoiced per technician.

Shipping Logistics:

  • In most cases, we will inbound shipments within 2 days before and outbound shipments within 2 days after the event.
  • Clients must provide a safe and secure storage space for up to 5 days before and after the event. In some cases, Laser Light Company may need local courier support from clients for inbound and outbound shipments.

Power Requirements:

  • Non-Distro Events: Each package has different power requirements. For events that do not require Laser Light Company to provide a distro, several courtesy outlets based on package power requirements must be provided.
  • Distro Events: For events requiring Laser Light Company to provide a distro, a minimum of 100A 3-phase power at 120V is needed. If supplying a generator, 3-phase Cam Lok tails must be provided.
  • Atmosphere: For best results, lasers need an atmosphere created by fog machines or hazers. For outdoor venues or large indoor arenas, provide at least one 20A circuit with long extension cords on all four sides of the audience.
  • FOH: For events with a front of house (FOH) area, one 20A circuit for computer equipment is required.

Note: Laser Light Company will not supply a distro unless discussed prior and included in the agreement.

Laser Installation:

  • Our technicians are not certified climbers/riggers. If riggers cannot be provided, reasonable adjustments to the desired plot will be necessary. If the placement of the laser is safely reachable with a ladder, a rigger will not be required (the safety of our technicians is at their sole discretion).

Venue Access:

  • Clients must provide a minimum of one parking and all-access pass to the event for each laser technician. For safety reasons, our technicians must be able to see where lasers are terminating at all times.

Multiple Stage Shows:

  • We require a minimum of one golf cart, one radio per laser technician, and access to catering for all dinners on-site.

Laser Placement:

  • Lasers must be securely placed a minimum of 10 feet above the ground to project safely over the audience’s heads. Clients must provide optimal locations to install lasers safely and securely. Ideally, lasers will be installed on non-moving lighting trusses using a trigger clamp or ratchet strap. Lasers come standard with one trigger clamp and one ratchet strap.
  • In some cases, we can floor mount lasers, but this must be done safely and approved.
  • We do not supply trusses, stands, tripods, or any equipment to place lasers.

Note: All lasers must have easy access for troubleshooting and weather considerations. Our technicians are not climbers or riggers and will have limits based on safety concerns.

Atmosphere:

Indoors: 1 to 2 professional hazers with fluid.

Outdoors or Arenas: 2 to 4 professional fog machines with fluid and fans.

Note: For outdoor shows, fog machines need to be placed upwind and require power at those locations.

Notice: The atmosphere we supply is for support and is not intended to cover the entire event.

Sound Systems:

Laser Light Company does not provide sound systems for events. For pre-programmed shows, we will provide the soundtrack only.

Ambient Lighting:

Lasers work best in dark conditions. Please turn off ambient lighting, which may include streetlights, LED walls, stage lighting, arena lighting, house lighting, etc.

Load-In/Set-Up:

It is best to install lasers last when the stage is set. Please do not request our staff to be part of the regular load-in when constructing a stage. Advise our staff when the stage is set and ready for laser equipment installation. Laser technicians need adequate time after installation to zone laser lights safely.

Load-Out/Breakdown:

Lasers are quick to break down and load out, as we are usually the last to set up (last in, first out). If equipment is flown, make every effort to lower the equipment in a timely manner.

Stage Plots/Site Plans:

Submit all stage plots and/or site plans, as well as pictures, to info@laserlightcompany.com.

Outdoor Shows:

  • FAA: All outdoor laser shows need to be terminated on property or require FAA permission. Submit site plans and stage plots at least 3-4 weeks prior to the event. Delays past this timeframe limit our ability to get approval.
  • Laser Light Company LLC cannot guarantee outdoor laser quality due to environmental conditions, weather, or outside ambient lighting.

Compliance:

Any shows that require additional federal or local compliance, please fill out the following Compliance Sheet: Compliance Sheet

Notification

If a client is unable to provide logistic support, power requirements, laser placement, sound system, or atmosphere, we must be notified 14 days prior to the event. Laser Light Company will assist with a solution, and additional fees may be added.

Technician Rider:

This section applies when an event is not all-inclusive, the buyout has not been met, or all-inclusive travel has not been purchased.

When subcontracting one of our technicians, we do so with complete assurance, expecting the technician to be capable of completing the task. Conversely, we expect reasonable and appropriate accommodation for our technicians. Laser Light Company LLC and/or the technician hold the sole discretion to leave the premises without a refund if the following requirements are not met.

Travel/Flight:

Clients are responsible for all reasonable travel and flight expenses, including tickets, fuel, luggage expenses, and meals.

Accommodations:

A three-star or higher hotel room must be provided solely to our technician(s), with two technicians per room being acceptable. Accommodations must be within a reasonable distance (within 10 miles) of the venue location. If a hotel room is not available, comparable living arrangements must be provided. Verbal or written confirmation from Laser Light Company LLC and/or the technician(s) is required to approve any other arrangements.

Ground Transportation:

Clients must provide safe and adequate transportation for our technicians from arrival to departure. If technicians are required to use public transportation or ride-share services, this must be arranged in advance. All additional expenses must be provided or reimbursed.

Meals:

Technicians must be provided with healthy food options and water while on-site. If in-house food options are not available, a $75 per diem must be provided to each technician per day.

Laser Installation:

Our technicians are not certified climbers/riggers. If riggers cannot be provided, reasonable adjustments to the desired plot will be necessary. If the placement of the laser is safely reachable with a ladder, a rigger will not be required (the safety of our technicians is at their sole discretion).